Technology Support Analyst
Job Description
Posting Number
PG194323SPInternal Recruitment
NoWorking Title
Technology Support AnalystAnticipated Hiring Range
$53,000 - $55,200Work Schedule
M-F, 8 a.m. to 5 p.m., some travel, nights and weekendsJob Location
Raleigh NCDepartment
Urban Affairs & Community ServicesAbout the Department
Founded in 1966, the Center for Urban Affairs and Community Services (CUACS) extends the educational research capabilities of North Carolina State University to governmental and community agencies. The Center operates under a mandate to provide research and technical assistance to state and local government as well as to the faculty and staff of NC State University. Specifically, CUACS applies research and development skills to major policy and technological issues and provides product and quality control support to the measurement of performance and the evaluation of programs and outcomes in various state programs.
CUACS: 1) provides research, technical, and training assistance in carrying out research, policy analysis, program evaluation and assessment on a statewide or local basis; 2) provides support for technological improvements for data-driven decision-making; 3) conducts needs assessment and research studies in priority areas of mutual interest. These work activities are highly sensitive and confidential and are technically complex and therefore require expert application of sophisticated programmatic procedures on a daily basis.
At present, the Center has two major program areas, Applied Research Group and Technical Assistance to Public Schools Program. Technical Outreach to Public Schools (TOPS), was established in 1992 to support functions critical to statewide public education, K-12 and to collaborate in areas of mutual interest with the North Carolina Department of Public Instruction (NCDPI) to support public schools on educational areas of high priority. NC State University works with North Carolina Department of Public Instruction (NCDPI) in applying research and development skills to major educational and technological issues and by providing product and quality control support to the measurement of educational performance in the state’s 115 local school systems and providing technical support to school systems as applicable. TOPS provides research, technical and training assistance in carrying out assessment on a statewide basis, provides support for technological improvements for data-driven decision-making , and creates subject matter tests each year. The number of different tests for which TOPS is responsible is 189 at this time. In addition, there are thousands of individual items to be developed for formative assessment for language, math, science, and social studies.
CUACS: 1) provides research, technical, and training assistance in carrying out research, policy analysis, program evaluation and assessment on a statewide or local basis; 2) provides support for technological improvements for data-driven decision-making; 3) conducts needs assessment and research studies in priority areas of mutual interest. These work activities are highly sensitive and confidential and are technically complex and therefore require expert application of sophisticated programmatic procedures on a daily basis.
At present, the Center has two major program areas, Applied Research Group and Technical Assistance to Public Schools Program. Technical Outreach to Public Schools (TOPS), was established in 1992 to support functions critical to statewide public education, K-12 and to collaborate in areas of mutual interest with the North Carolina Department of Public Instruction (NCDPI) to support public schools on educational areas of high priority. NC State University works with North Carolina Department of Public Instruction (NCDPI) in applying research and development skills to major educational and technological issues and by providing product and quality control support to the measurement of educational performance in the state’s 115 local school systems and providing technical support to school systems as applicable. TOPS provides research, technical and training assistance in carrying out assessment on a statewide basis, provides support for technological improvements for data-driven decision-making , and creates subject matter tests each year. The number of different tests for which TOPS is responsible is 189 at this time. In addition, there are thousands of individual items to be developed for formative assessment for language, math, science, and social studies.
Essential Job Duties
Conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users/clients. These employees are not usually involved in application development or network design, but may participate in system integration and network analysis activities. This work requires strong communication skills, and ability to effectively interact with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies, or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.
Other Responsibilities
Other duties as assigned.
Minimum Experience/Education
Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Demonstrated a range of technical understanding to resolve independently routine and non-routine issues on software/hardware.
- Ability to document solutions that solve client problems and clearly present these solutions.
- Knowledge and skills from a range of technologies to address work assignments.
- Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of limited complexity.
- Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
- Ability to perform job with minimal supervision.
- Ability to work with others and form good working relationships.
- Ability to troubleshoot common hardware/software problems.
- Ability to listen to symptom descriptions to analyze problems and to resolve effectively.
- Ability to communicate technical information in an understandable way to non-technical users.
- Understanding of basic Microsoft Active Directory.
Preferred Qualifications
- Knowledge and understanding of Active Directory SCCM including but not limited to OS workstations deployments, configuring, optimizing, and supporting these clients.
- Skills such as imaging new PCs and installing them via PXE are desirable.
Required License or Certification
n/a
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
11/05/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
11/11/2024Notice to Applicants
Please note that the work history on your resume must also be included in your application.
Special Instructions
Please include as attachments a resume, cover letter, and contact information for at least three professional references.
Position Number
00046651Position Type
SHRAPosition Classification Band Title
Technology Support AnalystPosition Classification Band Level
ContributingPosition Classification Salary Range
$ 35,406 - $ 95,992Salary Grade Equivalency
IT01Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventTime Limited Position
NoDepartment Id
094001 - Urban Affairs & Community ServicesAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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