Information Technology Student Technician
Job Description
Posting Number
PG194700TMPosition Number
25MR10236Position Type
StudentEssential Job Duties
NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team. IT Student Technicians work to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges.
Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware and software support; maintaining IT equipment and supporting patron computing spaces.
Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries.
Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware and software support; maintaining IT equipment and supporting patron computing spaces.
Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries.
Is Time Limited
NoJob City & State
Raleigh, NCDepartment
Information TechnologyClassification Title
Student TempWorking Title
Information Technology Student TechnicianWork Schedule
8:00 AM - 4:30 PM Monday through Friday. Staff will start early January 2025, with opportunities to continue working during summer and future semesters. Staff will be expected to work a minimum of 10 hours per week, with preference for morning availabilitMinimum Experience/Education
Must be enrolled as an Undergraduate or Graduate student at NC State University .
Department Required Skills
- Ability to learn new skills via hands-on experience with new technology and through technical documentation
- Strong customer service and communication skills
- Attention to detail and strong organizational skills
- Eagerness to learn and problem-solve
- Ability to adhere to a consistent schedule with minimal lateness or absenteeism
- Ability to contribute to an environment of well-being and belonging
Preferred Years Experience, Skills, Training, Education
- Experience with network and computer troubleshooting.
- Experience interacting directly with customers including Students, Staff and Faculty via multiple communication channels.
- Ability to document customer interaction, troubleshoot problems, and gather technical information.
Required License or Certification
N/A
Valid NC Driver's License required?
NoCommercial Driver's License Required?
NoAnticipated Hiring Range
$13/hourJob Open Date
10/23/2024Quick Link
https://jobs.ncsu.edu/postings/209942AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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