Job Description

IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T), represents IS&T while also serving as an advocate for the MIT community within the department and identifying emerging and complex IT issues and problems, as a member of the Escalations team, facilitating the resolution of undocumented issues through investigation, diagnosis, and troubleshooting.

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REQUIRED: Bachelor’s degree or equivalent work experience and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; ability to work autonomously in a fast-paced environment with competing priorities; be a self-starter, comfortable with ambiguity while taking a proactive approach to existing and emerging technologies in response to MIT’s dynamic business needs; experience with a learning management system (e.g., Canvas, Blackboard, Moodle, etc.), MS O365 exchange administration support, and SaaS administration support; and robust troubleshooting, communication, and customer service skills. PREFERRED: Experience in higher education; experience with AWS, Google, Cloud, ServiceNow, Security+, and/or Network+; robust understanding of the enterprise network infrastructure and how to troubleshoot it; and working knowledge of scripting (e.g., PowerShell, Python, Bash, etc.). Job #24563-7

Starting salary range: $80,000 - $90,000.

Fully remote position.

10/31/2024

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