At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

The Motorola Solutions Federal - DoD Associate Customer Support Manager (ACSM):

• Supports the Federal DoD Customer Support Manager (CSM) in activities that contribute to achieving overall division/department goals.
• Provides direct support to the Federal DoD CSMs to ensure timely execution and compliance with contract commitments.
• Coordinates, reviews, and prioritizes all project/contract efforts with the CSM.
• Plays a key role in ensuring our customers are delighted with the services being delivered.
• Assists the Federal DoD CSM with providing needed support for RFI and RFP responses (e.g. quotes from vendors/service shops, gather needed details as requested from field teams, etc.).
• Tracks all post award contract Service deliverables in a central repository.
• Schedules all contractual commitments such as Preventative Maintenance Inspections (PMI), etc. engaging the Centralized Managed Service Operations (CMSO) and/or field resources.
• Processes all work tickets between vendors and customers to ensure timely accounts payable and receivables.
• Gathers all needed inputs from customer and field teams for Customer Support Plan (CSP) and Install Base (IB); including periodic updates as required.
• Works closely with Order Management teams to ensuring all needed data has been provided, has been loaded accurately, and thoroughly completed to minimize unexpected delay.
• Performs contract loading responsibilities for customer entitlement of purchased service products.
• Orders parts through internal channels, credit card, or through PO system as needed.
• Attends weekly forecast and team meetings.
• Performs (where required) and/or ensures that monthly/quarterly reporting is executed and delivered to customer on time.
• Creates internal and customer facing documentation related to contract services and best practices.
• Monitors Installation Agreements (IA) forecast dates by working directly with the service shop and advising revenue tracking personnel.
• Escalates any issue(s) that may require management review/influence including any customer satisfaction items.
• Works with end customer designated points of contact to collect any needed support data for contract support.
• Has the ability to multi-task in a fast-paced environment, while potentially working remotely from the Federal CSM(s) being supported
• Has a strong knowledge of Google and Google applications, as well as proficiency in Microsoft Office and Excel
• Has a general business acumen to include a functional understanding of P&L statements, Risk, Cost/Margin/Revenue principles

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• 2+ years of experience in a Customer Service, Customer Support, Systems Management role or prior military experience.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.