Under general supervision, performs waived, moderate, and high complexity testing; evaluates test results; performs and evaluates quality control procedures; performs preventive maintenance, calibration, and troubleshooting. Provides laboratory services in a timely manner and consistently delivers excellent customer service. Serves as a technical resource for customers, other staff. Adheres to all safety policies. May perform other related duties as assigned.

• Trains nursing staff on waived and moderate complexity test procedures and provider staff on provider-performed microscopy procedures.
• Reviews quality control and patient test results.
• Performs routine site visits; oversees preventive maintenance and troubleshooting.
• Provides POCT laboratory support and consultation services in a timely manner and consistently delivers excellent customer service to various outpatient areas.
• Performs staff training and competency evaluations.
• Creates reports for submission to CLIA Lab Directors and clinic managers.

• Must have current Clinical Laboratory Scientist or appropriate subspecialty license issued by the State of California, Department of Public Health.

• General Clinical Laboratory Scientist (GCLS).

• Must have at least two (2) years of applicable clinical laboratory experience.

• Familiarity with CLIA, CAP and State requirements for POCT.

• Strong problem solving skills to assist clinic staff to resolve issues, remotely or on site.

• Demonstrated effective communication skills with management as well as clinic staff.

• Strong interpersonal skills; Must be able to critically evaluate the POCT program and provide feedback to clinics while maintaining a customer focused approach.

• Detail-oriented with excellent organizational skills. Must have the ability to multitask.

• Teamwork, excellent communication, customer service and process improvement skills are all applicable to this position.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• Two years' experience in chemistry and 2 years' experience in hematology.
• Working knowledge of Telcor QML database/middleware management, Epic EMR.
• Working knowledge of Excel, PowerPoint and Adobe software.
• Communication and public speaking skills to lead training presentations for small groups.
• Analytical skills to troubleshoot; waived and moderate complexity testing equipment, network connectivity/interface issues, POCT device configurations.
• Experience with Lean Six Sigma, process improvement and change management.
• Experience with evaluating competency of testing personnel on laboratory procedures.
• Experience with performing proficiency tests, documenting and submitting CAP (or equivalent) proficiency testing forms.
• Experience with Point of Care Testing, CLIA facility certificate renewals.
• Demonstrated ability to serve as a resource, effectively lead and mentor teams.
• Confidence in providing direction and recommendations toward improvement to POCT Labs.
• Takes initiative when additional projects and assignments are available and participates in development of creative solutions.

• Employment is subject to a criminal background check and pre-employment physical.
• Must be able to work flexible hours and various locations based on business needs.