This is a benefitted Full Time, Day Shift position with a Monday - Friday schedule, located at Scripps Mercy San Diego in Hillcrest.

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

* Selected as one of the 100 Best Places to Work for 2024 by Fortune Magazine and the Great Place to Work Institute for the 16th time. A remarkable achievement as only five healthcare organizations nationwide made the list, and Scripps is the sole healthcare provider in California to be recognized.

* Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024.

* Nearly a quarter of our employees have been with Scripps Health for over 10 years.

* Ranked 78th in 2023 PEOPLE Companies that Care.

* Ranked 95th in Fortune 100 Best Companies to Work for 2023

Scripps Mercy Hospital serves San Diego's diverse southern region with two campuses located in Hillcrest and Chula Vista. You will experience the pride and support of being a member of an outstanding team at our Scripps Mercy Hospital where we share a culture of providing excellent care to our patients and each other.

Join a progressive and dynamic team supporting the Risk Management and Patient Relations department as a Coordinator, Patient Relations at Scripps Mercy Hospital San Diego. Working together, you'll bring your expertise, compassion, and excellence to improve the value and experience we provide to the patients we serve. The ideal candidate will thrive in a diverse, ever-changing environment and enjoys providing world-class customer service.

As a Coordinator - Patient Relations, you will assist with intake of patient/visitor concerns, investigating and following up on these concerns, collaborating with department leadership and with the Risk managers to resolve issues, and helping with California Dept. of Health inquiries. Other duties include:

• Provides risk management services including planning, developing, monitoring, entering and reporting data from the database related to patient relations and privacy disclosures.
• Providing follow up on events and working toward process improvement with the different departments.
• Assisting with claims management including monitoring and resolving patient relations cases in coordination with site risk manager.
• Advocating for concerned patients and family members during or after their stay, or receipt of service in the facility. Listening to issues, investigating concerns, and providing feedback to requesting individual(s).
• Routinely responsible for writing letters and preparing reports.

Preferred Qualifications:

* Bachelor's degree in behavioral health sciences, or a combination related degree and advocacy experience.

* Experience with regulatory affairs and litigation.

* Conflict resolution training.

* Ability to utilize Excel or other data base and depict graphed information.

* ARM (Associate in Risk Management).

* Four years successful hospital or health care agency advocacy and /or risk management experience.

* Exceptional interpersonal skills, ability to make another individual feel comfortable, ability to inspire confidence quickly.

* Excellent verbal and written skills required.

* Ability to design data collection systems, analyze and trend data and present trends to management staff.

* Demonstrated ability to make independent judgments.

* Word processing and data base experience highly desirable.

* Ability to work with highly confidential materials in a secure and discreet manner required.